Are your candles handmade?

Yes, every candle and wax melt is handmade in the UK with soy and coconut wax for a clean, sustainable burn.

Do you ship internationally?

Yes, Lovin Scent ships internationally. Shipping costs and delivery times vary depending on location.

Are Lovin Scent products eco-friendly?

Yes, all products are crafted with renewable waxes, recyclable packaging, and are cruelty-free.

Do you offer gift wrapping or gift sets?

Yes, Lovin Scent offers beautiful gift wrapping and curated gift boxes for every occasion.

How can I contact Lovin Scent support?

You can reach our customer service team anytime at info@lovinscent.co.uk or via the Contact Us page.

Shipping policy

Shipping Policy – Lovin Scent

At Lovin Scent, we aim to provide fast and reliable shipping to ensure your orders arrive safely and on time. This Shipping Policy outlines how we process, handle, and deliver your purchases.

Order Processing

Orders are typically processed within 1–2 business days. During peak seasons, processing may take slightly longer. You will receive a confirmation email once your order has been shipped, including tracking information.

Shipping Methods & Delivery Times

We use trusted courier services to deliver your products within the UK. Standard shipping usually takes 3–7 business days, while express options may take 1–3 business days. Delivery times may vary depending on your location and external factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your order size and delivery method. Occasionally, we may offer free shipping promotions which will be automatically applied at checkout.

Order Tracking

Once your order is shipped, a tracking number will be provided. You can monitor your package online. Please note that delivery times are estimates and not guaranteed.

Lost or Damaged Items

If your order is lost or arrives damaged, contact us immediately at lovinscent03@gmail.com. We will assist you in resolving the issue promptly.