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Privacy policy

Privacy Policy – Lovin Scent

At Lovin Scent, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website, purchase products, or communicate with us. By using our Services, you agree to the practices described in this policy.

Personal Information We Collect

We collect information to provide a seamless shopping experience. This includes:

  • Contact Details: Name, email, phone number, billing & shipping addresses.

  • Account Info: Username, password, preferences, and settings.

  • Payment Data: Credit/debit card details, transaction history, and payment confirmation.

  • Order & Transaction Info: Items viewed, purchased, returned, or exchanged.

  • Device & Usage Info: IP address, browser type, network information, and interactions with our site.

We may also collect anonymized data that does not personally identify you.

How We Collect Information

We collect personal information from multiple sources:

  • Directly from You: When creating an account, placing orders, subscribing, or contacting us.

  • Automatically: Through cookies, tracking technologies, and your activity on our website.

  • From Third Parties: Including Shopify, payment providers, marketing partners, or service providers.

How We Use Your Information

Your data helps us:

  • Provide & Improve Services: Fulfill orders, manage accounts, personalize recommendations, and enhance your shopping experience.

  • Marketing & Promotions: Send newsletters, promotions, and updates.

  • Security & Fraud Prevention: Detect fraudulent activity, secure transactions, and protect our services.

  • Customer Support: Respond to inquiries and provide assistance.

  • Legal Compliance: Enforce policies and comply with legal obligations.

Disclosure of Personal Information

We may share information under certain circumstances:

  • With Shopify & Service Providers: For payment processing, shipping, analytics, and support services.

  • Marketing Partners: To deliver targeted ads or promotions.

  • With Consent: When you authorize disclosure, such as for social media integrations.

  • Business Transactions: During mergers, acquisitions, or legal compliance requirements.

 

Cookies & Tracking

We use cookies and similar technologies to improve browsing experience, remember preferences, and analyze website performance. You can manage cookies through your browser settings.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe a child has shared information, contact us to request deletion.

Security & Retention

We implement strong security measures but cannot guarantee perfect security. Personal information is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access & Correct Data: Request access or correction of your information.

  • Delete Data: Request deletion of your personal data.

  • Data Portability: Receive your data in a portable format.

  • Objection/Restriction: Object to processing or request limitations.

  • Withdraw Consent: Revoke consent for processing where applicable.

UK and EEA residents may have additional rights. Verification may be required before processing requests.

International Transfers

Your data may be transferred, stored, or processed outside your country, including the UK or EEA. We ensure protection through recognized mechanisms like Standard Contractual Clauses.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

Contact Us

For questions, concerns, or to exercise your rights, contact us:

We are the data controller responsible for your personal information under applicable laws.