Orders can be placed directly on our website by selecting your desired products, adding them to the cart, and completing the checkout process. Make sure your shipping and payment details are correct before confirming. You will receive an email confirmation once the order is successfully placed.

We accept major credit/debit cards, PayPal, and other online payment options. All transactions are processed securely, ensuring your personal and financial information remains safe.

Most orders are processed within 1–2 business days. Handmade or custom products may require extra time. Once shipped, you will receive tracking information to monitor your delivery.

Modifications or cancellations are possible only before your order is processed for shipping. Contact our support team immediately with your order details to request changes.

Yes, we ship to selected countries. Shipping options and costs will be displayed at checkout. If your country isn’t listed, contact us to check possible alternatives.

Shipping charges vary based on your location and order weight. Any applicable fees are displayed at checkout. Free shipping may apply for orders meeting minimum purchase requirements.

UK deliveries typically take 3–5 business days. International shipments may take longer depending on customs and courier services.

Check your tracking info first. If the order is still missing or delayed, contact our support team with your order number. We will assist you in resolving the issue with the courier.

Address changes are only possible before the order is processed for shipping. Contact us immediately to update your details. Once shipped, the address cannot be changed.

Yes, select products offer gift wrapping at checkout. This adds a personal touch, making your purchase perfect for gifting.

Orders can be returned within 14 days of delivery if items are unused and in original packaging. Contact support to initiate the return. Refunds are processed once items are received and inspected.

Yes! All Lovin Scent candles and wax melts are hand-poured with attention to detail, using high-quality eco-friendly materials and fragrances.

Absolutely. We use soy-coconut wax, responsibly sourced ingredients, and environmentally conscious practices to ensure safety and sustainability in every product.

You can reach our support team via the contact form on our website or by emailing our customer care address. We aim to respond promptly to all queries to ensure the best experience.

 To get the best burn from your candle, always trim the wick to 5mm before each use and let the wax melt evenly across the surface. This helps prevent tunneling and ensures a clean, long-lasting fragrance.

Our candles are hand-poured in small batches using premium soy and coconut wax blends. We use phthalate-free fragrances and eco-friendly materials to deliver a cleaner, safer burn with rich, lasting aroma.

 Yes! We offer personalized options for special occasions. You can request custom scents, packaging, or message cards to create a thoughtful, one-of-a-kind gift.

 Absolutely. Our products are made from natural, non-toxic ingredients and are free from harmful additives, making them ideal for those who prefer gentle, eco-conscious fragrances.

 Yes, we introduce exclusive seasonal collections throughout the year — from festive winter scents to refreshing summer blends. Check our shop regularly or subscribe to our newsletter to stay updated.